FAQ:


Q. What is Alassassi?

A. Alassassi i s a purpose driven retailer, offering curated high-quality essential brands at great value, with a seamless shopping experience & best in class customer service. 

Q. What does Alassassi sell?

A. We operate mainly in premium brands and categories, including Baby Care, Health & beauty care, Personal care, Household essentials, Beverages, Snacks, Grocery, Pets, Home & Office supplies. 

Q. Does Alassassi carry private label?

A. No, you might find some exclusive brands depending on seasonality. 

Q. What makes Alassassi different?

A. At our core, we are different by design. our company is built on these basic principles: we sell the best products at the best prices, and everything we do is purpose driven and simple.

Q. How much of my weekly shopping can I do at Alassassi?

A. Customers can find the majority of their average weekly shopping list at alassassi,  Visit our Products  section to learn more.

Q. Do you need a paid membership for Alassassi?

A. You do not need a paid membership to shop at Alassassi. You need to register as a client to enjoy the full benefits and discounts.

Q. Does Alassassi have a rewards program?

A. Alassassi  has a loyalty program that is simple and easy to use. It will be coming soon.

Q. How can I arrange for large/bulk purchases?

A. Bulk orders may be arranged by contacting us at sales@alassassi.com . Our team will assist you with your order, as well as arrange for delivery and payment. Please note, items may have different limits to qualify as bulk orders Additionally, some items may have quantity limit restrictions. 

Q. Can I resell Alassassi products in my store?

A. Yes, as long as legally compliant.

Q. Do you ship internationally?

A. Not yet.  Currently we ship in Dubai, UAE & all over UAE through a third party. 

Q. Do you have a physical store I can visit?

A. No, Alassassi  is an online store only.

Q. When will I get my order?

A. Alassassi currently ships the next business day for all items marked "EXPRESS". For the other items, we ship within 2 - 4 business days. If your order contains both Express and regular items, they might not arrive together. Orders are typically processed same day, and each item will show the expected time to process and ship out. Some items may take longer to ship out and they will be clearly marked as such. All items will show availability information both on the product page and on the shopping cart page.

You will typically receive a shipping notification email within 24 hours of your order shipping which will include your tracking numbers. By logging in, you can also retrieve your tracking information and past order history .

Please note: Alassassi reserves the right to request additional information to verify your order. Your order may need to be placed on hold and/or canceled until the order can be verified. We do this to protect the identity of our customers so that we can provide a safe online experience.

Q. When will you charge my credit card?

A. When you place an order, an authorization is put on your card for the amount of your order. Your credit card will be charged within 24-48 hours after your order is placed (depending on your banking institution) or when your items ship, whichever comes first. 

Q. Is my credit card information safe if I place an order online?

A. Absolutely. We use the latest security and encryption technologies to make sure your information stays private!

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