FAQ:


Q. What is Refuel.ae?

A. REFUEL is the UAE’s premier one-stop online shop for everything in Endurance sports nutrition! Created by cyclists, but made for all athletes. 

Q. What does Refuel.ae sell?

A. We operate mainly in Endurance sport nutrition, and some relevant accessories. These can include Energy Gels & bars, hydration tabs, protein bards and shakes, etc. 


Q. Does Refuel.ae carry private label?

A. No, you might find some exclusive brands depending on seasonality. .


Q. Do you need a paid membership for Refuel.ae?

A. You do not need a paid membership to shop at Refuel.ae. You need to register as a client to enjoy the full benefits.


Q. Does Refuel.ae  have a rewards program?

A. Refuel.ae has a loyalty program that is simple and easy to use. You can find it in the rewards program page.


Q. How can I arrange for large/bulk purchases?

A. Bulk orders may be arranged by contacting us at  support@refuel.ae  . Our team will assist you with your order, as well as arrange for delivery and payment. Please note, items may have different limits to qualify as bulk orders Additionally, some items may have quantity limit restrictions. 


Q. Can I resell Refuel.ae products in my store?

A. Yes, as long as legally compliant.


Q. Do you ship internationally?

A. Not yet. Currently we ship in Dubai, UAE & all over UAE through a third party. 


Q. Do you have a physical store I can visit?

A. No, Refuel.ae  is an online store only.


Q. When will I get my order?

A. Refuel.ae currently ships within 3 hours for Sprint items in Dubai, as for the rest of the emirates, on next business day basis. For the rest of the items, your order will arrive the next business day in Dubai & rest of emirates... If your order contains both Sprint and regular items, they might not arrive together. Orders are typically processed same day, and each item will show the expected time to process and ship out. Some items may take longer to ship out and they will be clearly marked as such. All items will show availability information both on the product page and on the shopping cart page.

You will typically receive a shipping notification email within 24 hours of your order shipping which will include your tracking numbers. By logging in, you can also retrieve your tracking information and  past order history  .

Please note: Refuel.ae reserves the right to request additional information to verify your order. Your order may need to be placed on hold and/or canceled until the order can be verified. We do this to protect the identity of our customers so that we can provide a safe online experience.


Q. When will you charge my credit card?

A. When you place an order, an authorization is put on your card for the amount of your order. Your credit card will be charged within 24-48 hours after your order is placed (depending on your banking institution) or when your items ship, whichever comes first. 


Q. Is my credit card information safe if I place an order online?

A. Absolutely. We use the latest security and encryption technologies to make sure your information stays private!

                                                                                      


Haven't found the answer you're looking for?

REFUEL is your ultimate online sports nutrition retailer in the UAE!. Created by cycling enthusiasts for the cycling community, we’re a fully inclusive shop that offers everything you could possibly want in sports nutrition. Whether you’re looking for protein bars, energy gels, recovery supplements, whey protein powders, shakes, or even just pre-workout and post-workout supplies, we’ve got you covered! And with deliveries made within JUST 3 HOURS in Dubai, and the next day in UAE, Refuel.ae is here to make sure cyclists keep cycling, runners keep running, and all sports-lovers never stop moving!
Email: support@refuel.ae or Contact us on +971 58 5588 963

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